Terms & Conditions

In these terms:

• Provider: Triad B.V., trading as LeadGrid.io
• Customer: the legal entity or natural person acting in the course of a profession or business who takes out a Subscription
• Service: the LeadGrid.io online platform, including all associated features, AI modules, integrations and APIs
• Subscription: the paid access plan chosen by Customer, billed on a recurring basis
• User: a natural person granted access to the Service on behalf of Customer (e.g. an employee or administrator)
• Data Subject: a third party (e.g. a candidate, lead or contact) whose personal data is processed through the Service
• Customer Data: all data entered, uploaded or generated by Customer or its Users in or through the Service
• DPA: the Data Processing Agreement governing the processing of personal data pursuant to Art. 28 GDPR, which forms an integral part of these terms

These terms apply to every offer, subscription and use of the Service between Provider and Customer. Customer’s own general terms are expressly rejected. Deviations are only binding if agreed in writing.

Customer is responsible for keeping its login credentials and API keys confidential and for all activity performed via its workspace. Customer must notify Provider without undue delay upon suspicion of unauthorized access. Provider may suspend access if security or integrity of the Service is at risk.

• Subscriptions run for the term selected at checkout (monthly or yearly) and auto-renew for the same term unless cancelled before the renewal date
• Prices are in EUR and exclusive of VAT unless indicated otherwise. Applicable VAT is added at checkout via Stripe Tax
• Payments are processed by Stripe. Provider may change pricing with at least 30 days’ prior notice; changes apply from the next renewal
• Invoices are payable on receipt. In case of non-payment, Provider may suspend access after written notice and a 14-day cure period

Customer and Users shall not:

• Use the Service in breach of applicable law, including privacy, anti-spam, sanctions and employment legislation
• Upload content that is unlawful, infringing, defamatory or obtained without a lawful basis
• Attempt to circumvent security, rate limits or access controls; probe or scan the Service other than as permitted by the REST API
• Resell the Service or make it available to third parties who are not Users of Customer’s workspace
• Use the Service to send unsolicited commercial messages in breach of Art. 11.7 of the Dutch Telecommunications Act or equivalent foreign law

Provider may suspend or terminate a workspace that breaches these rules, with a pro-rata refund for any unused prepaid period if termination is not attributable to Customer.

Customer retains all rights in Customer Data. Provider acts solely as processor for personal data contained in Customer Data and processes it only on Customer’s documented instructions, in accordance with the DPA. Our processing of personal data about Customer itself (account, billing) is described in the Privacy Policy.

The Service includes AI-assisted features (CV summaries, rejection-email drafts, contact extraction) powered by third-party models. Output is generated from the input Customer provides; Customer is responsible for reviewing output before relying on or sending it. Provider does not guarantee that AI output is accurate, complete or free of bias. Our AI subprocessor does not use Customer’s input to train its models.

Provider aims for reasonable availability of the Service but does not warrant uninterrupted or error-free operation. Planned maintenance is announced in advance where possible. Provider may add, modify or remove features, provided that no material reduction in functionality is made during a paid term without a pro-rata refund option.

All rights in the Service, including software, design, content and documentation (other than Customer Data), are and remain vested in Provider or its licensors. Provider grants Customer a non-exclusive, non-transferable, non-sublicensable right to use the Service during the Subscription term.

The Service is provided “as is”. Provider’s aggregate liability under or in connection with these terms is limited to the fees paid by Customer to Provider in the 12 months preceding the event giving rise to the claim. Provider is not liable for indirect, consequential, lost-profit, lost-data or lost-goodwill damages. The limitations do not apply in case of intent or gross negligence on the part of Provider’s management.

Customer may cancel auto-renewal at any time via the billing portal; the Subscription then ends at the close of the current paid period. Either party may terminate with immediate effect if the other materially breaches these terms and fails to cure within 30 days of written notice. On termination, Provider retains Customer Data for 30 days to allow export, after which it is deleted unless required by law (e.g. tax records).

Each party shall keep confidential any non-public information received from the other that is marked as confidential or should reasonably be understood as confidential. This obligation continues for 3 years after termination.

Provider may amend these terms for objectively justified reasons (legal changes, new features, alignment with subprocessors). Material changes are communicated to Customer at least 30 days in advance. If Customer does not accept a material change, Customer may terminate the Subscription at the effective date of the change, with a pro-rata refund for any unused prepaid period.

These terms are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Disputes that cannot be resolved amicably are submitted to the competent court of the District of The Hague (Rechtbank Den Haag).

Triad B.V. (trading as LeadGrid.io)
Parallel Boulevard 17 A
2202 HK Noordwijk, the Netherlands
KvK: 42034623
General: hello@leadgrid.io
Privacy: privacy@leadgrid.io